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Help Center

FAQ's

My Account

Do I need to have an account to shop with you?

How do I create an account with Kashmir Handicrafts?

What if I forget my password, how will I retrieve it?

How can I update/edit my shipping or billing address details?

How will I view my order details and history?

Order

How can I place an order?

How do I complete or check out of an order?

I did not receive any sales order summary, what does that mean?

When I place an item to my shopping bag, is the item reserved for me?

How will I know that you have received my order?

What is the difference between Guest checkout and shopping through registered account?

What is an Order ID?

Can I cancel my order?

Can I add items to the existing order or make changes to an order?

Payments

How shall I make a payment?

How do I pay Cash on Delivery (COD)?

In how many destinations is COD service available?

Delivery

What is the delivery time?

How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

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